Returns

We are happy to offer a refund on unsuitable goods if returned within 14 days.

Please note the following Returns terms:-

  • We ask that the goods are returned unworn and unmarked (we recommend trying shoes on a carpeted floor).
  • Goods must be returned in the original packaging which again must not be torn or marked. We cannot accept any returned item which is not in the condition in which it was received. If there is any indication that the items have been used, they will be returned to the purchaser un-refunded.
  • Postage is non-refundable.
  • We strongly recommend that you obtain proof of Postage as we cannot be responsible for any items that are lost in transit. If goods are faulty or damaged, we will replace or refund you providing we are notified within 48 hours of you receiving the goods and the goods are returned in the condition they were delivered and in their original packaging. Upon our receipt of the faulty or damaged goods, you will be refunded for the item within 7 working days to the credit or debit card originally used to make payment.
  • We are unable to accept any returns without your original receipt.

Delivery

Our Standard delivery starts from just £5.50 and takes 2-3 days on average via Royal Mail recorded delivery (a signature is required on delivery).

Express delivery is available and is next working day provided the order is placed before 3pm (Monday to Thursday). Again it is via Royal Mail Guaranteed Next Day and a signature is required on delivery.

An additional £5.50 charge will be made for this service. Unfortunately this service is not available in the Scottish Highlands).

Please call us if you wish to guarantee Saturday delivery from an order placed on Friday.

Please note we do not currently ship outside the UK.